So here is another chapter:
Trying to serve my mother appropriately whilst I could not see her in person, was tricky. There were many phone calls in which I had to reassure her that she was where she lived, now, not at the ward house, a theater, shopping mall, or other place--all of which she believed at various times. She would call me to "take her home" or "pick her up, now." Once, she was embarrassed to report she had gone to Relief Society in her pj's and robe.
Sometimes, she would talk about the other residents. Just days after she moved in, while I was visiting her, she told me that the facility was very nice. Everyone who worked there was kind and patient. "But, Linda," she confided, "the other people who live here are all nuts!" As time went on, and our only visits were by phone, she frequently talked about the people who behaved in odd ways. She was critical of them, and complained that they were arrogant or busy bodies. "They think they can go where they please and do whatever comes into their heads!" She was anxious about the way some of them liked to touch things, fuss with stuff. Fidgety. I could usually reassure her, saying the people had forgotten good manners. They just didn't know what to do with themselves.
She could only focus on what she could see. I often listened to her describe the current TV show, scene by scene. Or she would tell me about the room she was in, and the other people sitting or lounging there, the view from the window, the pictures on the walls...
But, I also witnessed her innate kindness. When she wasn't alarmed, she tried to serve. I could hear her trying to comfort someone, "This is your blanket, dear." Or, "Let me help you put on your slipper." Her innate need to be in charge and control things also demonstrated itself. One of the CNA's called me to ask that I assure Mother about the rules and routines. She was trying to "organize" the other residents and assign jobs. It sounded rather like a mutiny, to me. This rebellion lasted several days. Since her short term memory was usually zilch, this fixation was particularly curious. One of the girls described her as "sassy." That was probably an understatement.
Her fears didn't go away. She was especially vulnerable at night, of course. The requirement for the CNA's was to check on every resident at least every two hours. When someone came into Mom's room during the night, it scared her to pieces! I asked that the check be every four hours, at night. The likelihood of her falling or having other troubles wasn't as high as the fright giving her a heart attack. She couldn't remember that this was normal. She was inclined to attack the visitor, besides. I also insisted that any night checks be done by a female CNA.
Most of the time she was mostly happy. She participated in the activities, and attended Church meetings, held there. She enjoyed her ministering brothers' and sisters' visits, until the COVID quarantine shut everything down. The isolation was hard; but not as hard as it could have been. After all, she didn't remember that she was isolated. She didn't remember when I had visited last, or when she had been to Church, or what activities she was missing. And it was a blessing to me, as I have said. I was forced to "let go" and trust the staff to take care of my momma. It was ok. Tender mercies still abounded. For example, once, when I was talking to Mom on the phone, someone brought her a little pink pill and asked her to swallow it. She described this pill to me, and asked me if I knew about it. Was she supposed to take it? I prepared all her daily vitamin supplements, and delivered them to the facility every month. There were no "little pink pills." I asked to speak to the CNA who gave her the pill. It turned out that a mistake had been made. The pill was not intended for Mom. It was an antidepressant. If I had not happened to be talking to her at the time, she would have taken a prescription intended for someone else: not good for either person. And the error needed to be corrected with the medical tech who had passed on the assignment inappropriately. As it was, I alerted the nurse who retrained her staff and all was better. Another example: Mom was given the COVID-19 vaccinations, when they became available, with very little reaction. Such a blessing!
Meanwhile, I was deep in the red tape of applying for Mom to receive the Veteran's Benefit, for which she qualified because of Dad's service during WWII. It helped with the financial side of things. Although it took months to be resolved, the benefit was retroactive to the time of the application. I made several trips to the bank to get that sorted out. Government agencies are a pain in the neck; and a blessing.
And then, in February, 2021, Mom fell. That will be the next chapter.